After 7 month using it on and off, it finally died on me. Last a couple of month, the temperature control stopped working, it got really hot (hotter than I set on temperature control), I had to lower the temperature, even that, couldn't get quite the temperature I wanted.
Now, it stopped to blow warm air, fan was still working, but didn't get even warm after 1 hour with max temperature. I already soaked lots of crackers mix for our snacks, I now BAKED in the oven with lowest temperature. It was too hot (my oven isn't very good for baking), I burned it! What a waste.
I thought, well, the temperature control got broken, so I searched on the web for hours, how to fix, where to get the parts, manufacturer's guarantees, the distributor's page etc.
Then I came across "amazon.com /review the product" page. Apparently, I wasn't the only one having this problem after using less than 1 year / 6 month. Some people had it after using it ONCE! I'm sure there are people out there, quite happy using their purchase. But not me.
I only could afford to buy this product at that time, also, I only have a small kitchen, I don't have a huge space for bigger models. But now, I wish I saved a bit more money to buy at least 5 trays or different brands. 4 trays sucks.... I'm really disappointed with the dehydrator. I was really looking forward to the purchase, after 3 years wanting it, I finally decided to invest into this. (Every time I had money, spent on holidays, can't have everything, I'm on a budget living!)
Then I came across this site: greensmoothie.com. The lady who owns the site did some blogs about this equipment for its specs. It was written on 19/Jan/2014. She clearly stated that it wasn't suitable for drying raw foods due to higher temperature. This hasn't got a proper thermostat, apparently even Roger Orton (who owns the company) doesn't even recommend to people who would like to do raw food.
WHAT? Why the hell did they produce this model then? So, they more or less knew it had this issue, thermostat doesn't work properly. Yes, there were times during last 6 month, I wished I bought a bigger model, but I thought it was a good idea that time purchasing this 4 tray one. I wish I could come across this review before my purchase (really good site). I would recommend to anyone who are thinking of buying to read this blog/ review. I would defo NOT recommend, get some other ones!
I felt like I was ripped off ( didn't feel like that for long time.) I'm sure I'm not the only one feeling like this. There's a lady who wrote one of the reviews on amazon.com, she even had to pay for the return shipping and repair parts, wasn't it under warranty? Sounded like the machine was only under a year from the date she purchased. Doesn't it come with 5 year manufacturer's guarantee in USA? Sounds really wrong.
Anyway, My dehydrator not only temperature control stopped working, front door doesn't even shut properly, black cover which protects the motor came away, (bits fell off), when I lifted up, it had a big hole on the far right corner? What the hell is going on my dehydrator? It doesn't look safe, so I packed away.
I do look after my kitchen equipments. I came from cheffing back ground, I was taught by my head chefs and sous chefs to look after own knives and all the equipments. Otherwise they nag you like a mum. That's why I was really shocked what happened to my poor dehydrator. These are photos I took last night before packing away.
The motor got really hot even just blowing cold air. It doesn't do anything else but blowing cold air
One day after using a few months, plastic held the case and screw bit came off. I thought I could get the spare parts, but Excalibur don't seem to have this in their on-line shop.
I didn't realise till last night, when I lifted up, there was a big hole! How did it happened?
This is really bad. All plastics came off & feel really crumbly. Thank God, it didn't blow up!
Looks really wonky. It doesn't even shut properly, air leaked from the gap on the top. It has a slight dent. Apparently air should escape from the front door in order to dry out. Still, how the door shut, how much air escapes etc, is it supposed to be like this?
I emailed the distributor I bought this machine from. I'm currently awaiting for the reply. It's Sunday today, hopefully I'll hear from them what I should do tomorrow. Also, ring them too. I'm really not happy. I wonder if there are some people out there who got same experience as me with this model???
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